The process flow for Appeals:

Reviewing of all necessary information (such as manuals, procedures, audit reports and correspondence);

Make all institutional arrangements under its control (such as arranging for auditors / appellants / interested parties to be interviewed) to aid the investigation;

If Appellant is not satisfied with the outcome, they can escalate to the Accreditation Body

Process flow for Complaints:

Should provide the following:

1. Name of person complaining,
2. His designation and company,
3. Nature of complaints;
4. Details of complaints (to include objectives evidence to support the complaints, where possible);
5. Date of signatory of the person complaining.