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The aim of management system certification is to inspire confidence from the public and interested parties that an organisation certified by QAICPL fulfils specified requirements. This confidence depends on factors like the competence of management and staff, impartiality and the perception of impartiality and the avoidance of conflicts of interest.

 

QAICPL follows the principles set out in ISO/IEC 17021-1: 2015 and has appointed independent impartiality committees whose primary role is to safeguard QAICPL’s impartiality. The impartiality risk assessment is conducted annually covering areas like specific activities or contracts on impartiality and potential conflict of interest relating to the Certification Business. Conflict of Interest and objectivity is covered during orientation trainings and contractually binding agreements, to ensure all management system certification activities are conducted in an independent and impartial manner.

 

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QAICPL makes publicly accessible information about the certification status of each of its clients through the www.qaic-singapore.com website “Contact Us”. Enquiry could be make on the certificate current status, suspension or withdrawn / validity of the certificates.

 

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QAICPL does not suspend certified clients unless there is a valid reason to do so (eg. major violation against the standard or certification rules). Under suspension, the certification of a client's management system is invalid until the suspension is lifted. Such status can be verified through www.qaic-singapore.com “Contact us”.

 

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If you are a certified client of QAICPL and have a dispute concerning your certification that you are unable to resolve with auditor, you should submit in writing to the Certification Manager / Managing Director. The address of office can be found on the website.

 

Upon receipt of an appeal, an independent appeal panel will be appointed which is independent of the issue under consideration. A meeting of the appeals panel and the interested parties will be convened as soon as practicable. Evidence from all parties will be heard in confidence and the appeal panel will make a final and conclusive decision in writing to the appellant.

 

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QAICPL takes complaint against itself and its certified clients seriously.

 

Complaints about QAICPL should be submitted in writing, to the Certification Manager / Managing Director. We will ensure we understand your concerns fully and deal with the complaint fairly and promptly. You will be kept informed of progress and we will reply as soon as the complaint has been fully investigated.

 

Complaints about a certified client should be submitted in writing. Having confirmed that the client is certified by QAICPL, we will ensure that they are taking appropriate actions and confirm how the issue has been deal with during a subsequent audit or verification of the client. For this reason, these complaints may take longer to fully resolve.

 

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QAICPL will not make itself or any of its client’s complaints public unless required to do so by a court of law.